Effective date: 07 Oct 2025
Company: Copharma (“we”, “us”, “our”)
Contact: info@copharma.com | +961 01 70 61 40
1) Scope
This policy explains how we collect, use, disclose, and protect personal data when you visit our website, create an account, purchase products, or contact us.
2) Data we collect
- Identity & contact: name, email, phone, billing/shipping address.
- Account data: login credentials, order history, saved items.
- Payment data: last 4 digits, payment method, transaction IDs (processed by PCI-compliant providers; we do not store full card numbers).
- Usage & device: IP address, device/browser type, pages viewed, referral URLs, cookies and similar technologies.
- Communications & marketing: your messages, support tickets, preferences, opt-in/opt-out choices.
3) Purposes & legal bases
- Perform a contract: process orders, payments, deliveries, returns, customer support.
- Legitimate interests: improve services, prevent fraud/abuse, analytics, personalize content.
- Consent: email/SMS marketing, non-essential cookies.
- Legal obligations: tax/audit, compliance, law-enforcement requests.
4) Cookies & similar tech
We use:
- Essential cookies (cart, checkout, security),
- Performance/analytics (traffic, conversion),
- Personalization/advertising (only if you consent).
You can manage cookies via your browser and our banner preferences.
5) Sharing of data
We share data with vetted processors strictly as needed: payment gateways, logistics/courier partners, email/SMS providers, analytics/ads platforms, IT/security vendors, and professional advisors. We may disclose information if required by law or to protect our rights, users, or the public.
6) International transfers
Where data is transferred outside your country, we use appropriate safeguards (e.g., contractual clauses) and work with providers that maintain robust security controls.
7) Retention
We keep data only as long as necessary for the purposes above:
- orders & invoices: 10 years (tax/audit),
- marketing data: until you withdraw consent or after a period of inactivity,
- logs/security: typically 12–24 months, unless needed longer.
8) Your rights
Subject to local law, you may request access, correction, deletion, restriction, or portability of your data, and object to processing (including direct marketing). You can withdraw consent at any time.
To exercise rights: info@copharma.com or +961 01 70 61 40. We may need to verify your identity.
9) Children’s privacy
Our services are not intended for children under 16. If we learn we collected data from a child, we will delete it.
10) Security
We apply administrative, technical, and physical safeguards (encryption in transit, access controls, backups, monitoring). No method is 100% secure; please protect your credentials.
11) Third-party links
Our site may link to external sites with their own policies. We are not responsible for their practices.
12) Changes
We may update this policy. Material changes will be highlighted on the site with a new effective date.
Contact: Copharma – info@copharma.com | +961 01 70 61 40